Help Center
FAQ
25 Questions
Frequently Asked Questions
Answers to the most common questions about locksmith services, response times, and what happens when you call.
General
5 Items
Section
Q How quickly can a locksmith reach me? expand_more
A
It depends on where you are and how busy the day is, but most calls get a technician dispatched within minutes. Your closest certified locksmith heads to you as soon as you hang up.
Q Are your locksmiths licensed and insured? expand_more
A
Every single one. No exceptions. Full licensing, full insurance, and ongoing training requirements. That's the baseline for working with Express Locksmith Services.
Q What areas does Express Locksmith Services cover? expand_more
A
All 50 states. Certified mobile technicians are positioned across the country. You can enter your city or ZIP code on the site to find the nearest one.
Q Do I need to come to a shop for service? expand_more
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No. This is a fully mobile operation. A technician drives to your home, office, parking lot, or wherever you are. Everything needed to handle the job is already in the van.
Q What identification do your technicians carry? expand_more
A
They show up in marked service vehicles and carry professional ID. Feel free to ask for credentials before any work starts. Nobody should feel uncomfortable about who's at their door.
Automotive
4 Items
Section
Q Can you make a new car key if I lost all my keys? expand_more
A
Yes. Automotive techs carry specialized equipment to cut and program keys from scratch for most vehicle makes and models. Even with zero existing keys, they can get it done on-site.
Q Do you program key fobs and transponder keys? expand_more
A
That's a big part of what the automotive team does. Fob programming, transponder chip keys, and proximity keys for most major brands. All at your vehicle, no dealer needed.
Q Can you unlock my car without damaging it? expand_more
A
That's the whole point. Professional entry tools built specifically for non-damaging vehicle access. No scratched paint, no bent frames. Just a clean unlock.
Q What vehicle brands do you work with? expand_more
A
Ford, Toyota, Honda, Chevrolet, BMW, Mercedes-Benz, Nissan, Audi, Lexus, Jeep, Kia, Hyundai, Tesla, and most others. If you're not sure about your car, just call and ask.
Residential
4 Items
Section
Q Can you rekey my locks so old keys stop working? expand_more
A
Yes, and it's one of the most requested services. A technician adjusts the pins inside your existing locks so only the new keys turn them. Same hardware, new key access.
Q Do you install smart locks and electronic deadbolts? expand_more
A
Absolutely. Schlage, Yale, August, Kwikset, and other smart lock brands are all covered. Installation, configuration, and a walkthrough of how it works are part of the visit.
Q What should I do if my key breaks inside the lock? expand_more
A
Don't try to dig it out yourself. That usually makes things worse. Call in a technician and they'll extract the broken piece carefully without damaging the lock cylinder.
Q Can you help if I'm locked out of my apartment? expand_more
A
Yes. Houses, apartments, condos, townhomes. Non-destructive entry methods get you back inside fast. Having your ID ready helps speed things up.
Commercial
4 Items
Section
Q Can you set up a master key system for my building? expand_more
A
That's one of the core commercial services. Building managers get master access while individual keys only open specific doors. Makes key management a lot simpler.
Q Do you install access control systems? expand_more
A
Yes. Electronic keypads, card readers, biometric systems. Installation and servicing across a range of access control hardware, matched to what your business actually needs.
Q Can you install panic bars and exit hardware? expand_more
A
Yes. Installation, repair, and maintenance of panic bars and emergency exit devices. Hardware from Von Duprin, ASSA ABLOY, and other commercial-grade manufacturers.
Q Do you rekey locks after employees leave? expand_more
A
Rekeying after turnover is standard practice. All affected locks get rekeyed quickly, so former keyholders lose access and you're back to full security with minimal disruption.
Emergency
4 Items
Section
Q What counts as an emergency locksmith call? expand_more
A
Any situation where you're locked out, your security is compromised, or you can't wait until business hours. Car lockouts at night, break-in damage, lost keys with no spare. Call and the team moves on it.
Q How late can I call for emergency service? expand_more
A
There's no cutoff. Technicians are available early mornings, late nights, weekends, and holidays. If you have a lock or key emergency, call and someone will be dispatched.
Q Will an emergency call take longer than a regular appointment? expand_more
A
Not usually. Emergency calls actually get top priority. Nearest available technician heads out immediately, and in many cases they arrive faster than a scheduled visit would.
Q Can you help secure my property after a break-in? expand_more
A
Yes. After law enforcement clears the scene, a technician can replace damaged locks, install upgraded hardware, and rekey the whole property. Getting your security restored fast is the goal.
Payment
4 Items
Section
Q What payment methods do you accept? expand_more
A
All major credit and debit cards, plus cash. Technicians carry mobile card readers so you can pay right at your location. You get a clear invoice before any work begins.
Q Do you give an estimate before starting work? expand_more
A
Always. Your technician looks at the situation, explains what's involved, and you approve it before anything starts. No surprises.
Q Is there a warranty on the work? expand_more
A
Yes. All services carry a 30-day warranty on parts and labor. If something comes up related to the work that was done, call and it gets taken care of.
Q Do you work with both homeowners and businesses? expand_more
A
Yes. Residential, commercial, and automotive. A single lock rekey at a house or a full access control buildout for an office building. Both ends of the spectrum are covered.