Frequently Asked Questions

It depends on where you are in Maryland, DC or Northern Virginia and on the day's schedule. When you call, we tell you when the technician can be there. We are open Monday to Saturday, 8 AM to 8 PM.

Yes. Express Locksmith is licensed and insured, and every technician carries photo ID with our license number. Ask to see it when they arrive.

Nine Maryland counties: Montgomery, Prince George's, Anne Arundel, Howard, Frederick, Charles, Carroll, Baltimore and Harford. Plus Washington DC, and Fairfax, Arlington and Alexandria in Northern Virginia.

No. This is a fully mobile operation. A technician drives to your home, office, parking lot, or wherever you are. Everything needed to handle the job is already in the van.

Every technician carries photo ID showing our license number. Ask for it before any work starts. Nobody should feel uncomfortable about who's at their door.

Yes. Automotive techs carry specialized equipment to cut and program keys from scratch for most vehicle makes and models. Even with zero existing keys, they can get it done on-site.

That's a big part of what the automotive team does. Fob programming, transponder chip keys, and proximity keys for most major brands. All at your vehicle, no dealer needed.

That's the whole point. Professional entry tools built specifically for non-damaging vehicle access. No scratched paint, no bent frames. Just a clean unlock.

Ford, Toyota, Honda, Chevrolet, BMW, Mercedes-Benz, Nissan, Audi, Lexus, Jeep, Kia, Hyundai, Tesla, and most others. If you're not sure about your car, just call and ask.

Yes, and it's one of the most requested services. A technician adjusts the pins inside your existing locks so only the new keys turn them. Same hardware, new key access.

Absolutely. Schlage, Yale, August, Kwikset, and other smart lock brands are all covered. Installation, configuration, and a walkthrough of how it works are part of the visit.

Don't try to dig it out yourself. That usually makes things worse. Call in a technician and they'll extract the broken piece carefully without damaging the lock cylinder.

Yes. Houses, apartments, condos, townhomes. Non-destructive entry methods get you back inside without damage to the door. Having your ID ready helps.

That's one of the core commercial services. Building managers get master access while individual keys only open specific doors. Makes key management a lot simpler.

Yes. Electronic keypads, card readers, biometric systems. Installation and servicing across a range of access control hardware, matched to what your business actually needs.

Yes. Installation, repair, and maintenance of panic bars and emergency exit devices. Hardware from Von Duprin, ASSA ABLOY, and other commercial-grade manufacturers.

Rekeying after turnover is standard practice. All affected locks get rekeyed, so former keyholders lose access and you're back to full security with minimal disruption.

Any situation where you're locked out, your security is compromised, or a key has broken off. Car lockouts, break-in damage, lost keys with no spare. Call and we'll tell you when a technician can be there.

Monday to Saturday, 8 AM to 8 PM. We are closed on Sundays. Outside those hours, send the form and we'll call you back when we open.

Yes. Forgotten combinations and dead keypads are common. Technicians use professional safe-opening methods that preserve the safe and what's inside it.

Yes. After law enforcement clears the scene, a technician can replace damaged locks, install upgraded hardware, and rekey the whole property. The goal is a secure property before we leave.

Cash, credit and debit cards, Zelle and Cash App. You approve the work before anything starts.

Always. Your technician looks at the situation, explains what's involved, and you approve it before anything starts. No surprises.

Yes. Every job carries a 30-day warranty on parts and labor, and home and business work also has a 30-day satisfaction warranty. If an issue comes up in that time, call and the technician comes back to fix it.

Yes. Residential, commercial, and automotive. A single lock rekey at a house or a full access control buildout for an office building. Both ends of the spectrum are covered.