Privacy Policy

Effective Date: April 2026

Please read this Privacy Policy carefully so you understand how Express Locksmith Services (“we,” “us,” or “our”) collects, uses, and discloses the personal information you provide to us. It applies to all interactions with our website, phone services, and in-person locksmith work.

Information We Collect

Any information you enter on our website or provide to us in any other way is received and stored, including:

• Name
• Mailing address
• Telephone number
• Email address
• Vehicle information (make, model, year) when relevant to automotive locksmith services
• Service location and address details
• Any additional information provided during correspondence related to customer support or service requests

Certain technical information is also collected automatically when you visit our website, including your IP address, browser type, operating system, referring URL, pages viewed, and time spent on each page.

How We Use Your Information

Contact information and service details may be used to:

• Dispatch the nearest certified locksmith technician to your location
• Communicate with you about service requests, appointments, and completed work
• Process payments and send invoices
• Follow up on service quality and warranty claims
• Improve our website, services, and customer experience
• Send service-related communications (appointment confirmations, technician updates)
• Comply with legal requirements

We do not sell your personal information. Your data will not be rented, traded, or provided to third parties for their marketing purposes.

Cookies and Tracking Technology

Our website uses “cookie” technology to improve your online experience. Cookies are small text files deposited on your device when you visit the site. They help us understand how visitors interact with our pages and allow certain features to function properly.

We use the following types of cookies:

• Essential cookies that keep the site working correctly, including form submissions and session management.
• Analytics cookies that collect anonymous data about how the site is used. Services like Google Analytics are used for this purpose.
• Functional cookies that remember your preferences on return visits.

You can control cookie settings through your browser. Turning off cookies may affect some site features.

Third-Party Advertising and Services

Third-party advertising companies may collect information about your visits to our website and your interaction with our products and services. That information may be used to provide targeted advertisements on other websites. No personally identifiable information is connected to this data without your consent.

We may also use third-party service providers for:

• Website hosting and maintenance
• Payment processing (payment data is handled through secure, encrypted third-party processors and is not stored on our servers)
• Customer relationship management
• Telecommunications and dispatch services
• Analytics and performance tracking

All third-party providers are contractually required to handle your information securely and only for the purposes we specify.

Data Security

We take reasonable measures to protect personal information from unauthorized access, alteration, disclosure, or destruction. Security measures include encrypted payment processing, secure hosting infrastructure, and access controls limiting who can view your data internally.

No system is completely secure. While we work to protect your information, we cannot guarantee absolute security of data transmitted over the internet or stored electronically.

Data Disclosure

Account and personal information may be released when required to comply with the law, enforce our Terms of Service, or protect the rights, property, or safety of Express Locksmith Services, our customers, or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

We may also share information when:

• Required by court order, subpoena, or government authority
• Necessary to investigate potential violations of our Terms of Service
• Needed to detect, prevent, or address fraud, security, or technical issues

Your Rights

You have the right to:

• Access the personal information we hold about you
• Correct inaccurate or incomplete information
• Request deletion of your personal information, subject to legal obligations
• Opt out of promotional communications at any time

To exercise any of these rights, contact us using the information at the bottom of this page. All requests receive a response within a reasonable timeframe.

California Residents (CCPA/CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA). These include:

• The right to know what personal information is collected, used, shared, or sold
• The right to delete personal information held by us and by extension our service providers
• The right to opt out of the sale of personal information (we do not sell personal information)
• The right to non-discrimination for exercising your privacy rights

California residents may submit a verifiable consumer request by contacting us at the details below. We will verify your identity before processing any request.

Children’s Privacy

Our website and services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected such information, we will delete it promptly. Contact us immediately if you believe a child’s information may have been submitted.

Changes to This Policy

We reserve the right to change, update, or modify this Privacy Policy at any time. Changes take effect when posted on this page. The “Effective Date” at the top will be updated accordingly. Continued use of our website and services after changes are posted constitutes acceptance of the revised policy.

Contact Us

For privacy-related questions, data requests, or concerns:

• Phone: 877 892-6766
• Email: support@express-locksmith.services
• Company: Express Locksmith
• Website: www.express-locksmith.services

Email is the preferred method for privacy requests as it provides documentation for both parties.